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	Website Requirements / Technical Support Problems Accessing a Website? Should you encounter problems accessing a website designed by Artena, please check the following or report to it to us... ------------------------------------ STEP 1 - CHECK THE TECHNICAL REQUIREMENTS - CLICK HERE STEP 2 - CLEAR TEMPORARY INTERNET FILES AND COOKIES - CLICK HERE STEP 3 - HOW TO ENABLE COOKIES TO ACCESS THE WEBSITE - CLICK HERE STEP 4 - ENABLE JAVASCRIPT - CLICK HERE STEP 5 - STILL STUCK? CONTACT US - CLICK HERE ------------------------------------ STEP 1 - CHECK THE TECHNICAL REQUIREMENTS PC requirements This site is best viewed with the following recommendations and PC configuration. IBM PC Minimum Recommended Windows 95 or Windows NT 4.0 SP4 Windows 98/ME or Windows 2000 Professional 120 MHz Intel Pentium Processor or equivalent 166 MHz Intel Pentium Processor or equivalent 16 MB RAM 32 MB RAM or more 33.6 Kbps modem 56 Kbps modem or better Screen resolution 800x600 Screen resolution 1024x768 or better 256 colours 16-bit colour or better Apple Macintosh Minimum Recommended Macintosh OS 8.1 Macintosh OS 8.5.1 or higher PowerPC 604 (200 MHz or faster) G3 PowerPC 32 MB RAM 64 MB RAM or more 33.6 Kbps modem 56 Kbps modem or better Screen resolution 800x600 Screen resolution 1024x768 or better 16-bit colour 16-bit colour or better Browser Compatibility This web site is best viewed with the recommended browsers below: Netscape Navigator 7.0 Netscape Navigator 7.1 Netscape Navigator 6.0 Internet Explorer 5.0 Internet Explorer 6.0 JavaScript Verify that your browser supports JavaScript and is Java enabled. Consult your browser help on how to enable JavaScript and Java support. Adobe Acrobat files All the booklets, publications and forms throughout this site are provided in Adobe Portable Document Format (PDF). To access these files you will need Adobe Acrobat Reader Software installed. PDF files are best viewed with the following versions of Acrobat Reader. Minimum Recommended Acrobat Reader 3.0 to Acrobat Reader 6.0 (or above) ------------------------------------ STEP 2 - CLEAR TEMPORARY INTERNET FILES AND COOKIES Download the following guide on how to clear these files. This usually solves the problem. Click here to download in PDF format. ------------------------------------ STEP 3 - HOW TO ENABLE COOKIES TO ACCESS THE WEBSITE If you use AOL, please follow these instructions, alternatively to enable cookies, follow the instructions below for the browser version you are using. If you use Netscape 7.1/Mozilla 5.0 Select "Preferences" from the Edit menu. Click on the arrow next to "Privacy & Security" in the scrolling window to expand. Under "Privacy & Security", select "Cookies." Select "Enable all cookies". Click "OK". If you use Microsoft Internet Explorer 6.0+ Select "Internet Options" from the Tools menu. Click on the "Privacy" tab. Click the "Default" button (or manually slide the bar down to "Medium") under "Settings". Click "OK". If you use Microsoft Internet Explorer 5.x Select "Internet Options" from the Tools menu. Click on the "Security" tab. Click the "Custom Level" button. Scroll down to the "Cookies" section. To enable: Set "Allow cookies that are stored on your computer" to "Enable". Set "Allow per-session cookies" to "Enable". Click "OK". If you use Microsoft Internet Explorer 4.x Select "Internet Options" from the View menu. Click on the "Advanced" tab. Scroll down to find "Cookies" within the "Security" section. To enable: Select "Always accept cookies". Click "OK". If you use Netscape Communicator 4.x Select "Preferences" from the Edit menu. Find the "Cookies" section in the "Advanced" category. To enable: Select "Accept all cookies" (or "Enable all cookies"). Click "OK" ------------------------------------ STEP 4 - ENABLE JAVASCRIPT If your firewall does not allow JavaScript from the Web in general, you will need to ask your network administrator to enable JavaScript. If you are using Internet Explorer 6.x, 5.x or 4.x (Windows): Click the Tools menu Click Internet Options ..., to open the Internet Options dialog box Click the Security tab Click the Internet symbol (a globe) Click the Custom Level ... button, to open the Security Settings dialog box In the Settings list, scroll down to Scripting Under Active Scripting, click Enable, so that a dot appears next to it Click OK to close the Security Settings dialog box Click Yes in the Warning! message box Click OK to close the Internet Options dialog box If you are using Netscape 7.x (Windows or Mac): Click the Edit menu Click Preferences ..., to open the Preferences dialog box In the Category list, click the triangle next to “Advanced” so that it points downwards In the list of items beneath Advanced, click “Scripts & Plugins” To the right of the list, beneath Enable JavaScript for, click “Navigator” to add a tick Click OK to close the Preferences dialog box If you are using Internet Explorer 5.x (Mac): Click the Edit menu Click Preferences ..., to open the Internet Explorer Preferences dialog box In the scrolling list, click the triangle next to Web Browser so that it points downwards and you can see the bulleted items beneath it Click Security Zones In the Zone: pop-up menu, select Internet Zone Select Custom (for expert users) Click the Settings... button to open the Internet zone dialog box Scroll down so that “Scripting” is visible, and select Enable from the pop-up menu for Execute Scripts (If you are unsure about the other settings, please check with your Network Administrator) Click OK to close the Internet zone dialog box Click OK to close the Internet Explorer Preferences dialog box If you are using Netscape 6.x or 4.x (Windows or Mac): Click the Edit menu Click Preferences ..., to open the Preferences dialog box In the Category list, click Advanced To the right of the list, click “Enable JavaScript” to add a tick Click OK to close the Preferences dialog box ------------------------------------ STEP 5 - STILL STUCK? CONTACT US Phone 08452 260 810 Fax 08707 621041 e-mail info@artena-solutions.com Use Outlook? Why not download our details straight into your contacts.